Terms of Service

About These Terms

These Terms explain the conditions for using gediwatch.com and buying from GEDI Watch. Please read them before placing an order, together with our Shipping Policy and Refunds & Returns Policy.

By using our website or placing an order, you agree to these Terms to the extent permitted by applicable law. Nothing here removes consumer rights that the law does not allow us to limit.

Using Our Website

You must be legally old enough to enter into a purchase contract in your country. Please provide accurate contact, billing, and delivery information, and keep any account login details secure.

Use our website lawfully. Fraudulent orders, attempts to bypass security, malicious software, and unauthorised scraping or interference with the website are prohibited. We may restrict access where reasonably necessary to address misuse, without affecting rights relating to a valid existing order.

Products, Prices & Offers

We aim to describe every watch accurately. Screen settings, lighting, and manual measurement can cause small differences in appearance or measurements. This does not excuse an item that is faulty or materially different from its description.

Please check the product details, selected colour, currency, and total at checkout. Applicable charges we collect will be shown before you pay. Promotions follow their stated conditions and expiry dates.

Prices and offers may change for future purchases. A later change does not alter the agreed price of an accepted order. If we discover a pricing or listing error affecting your order, we will contact you to resolve it; we will not charge a higher price without your agreement.

Orders & Payment

Orders are subject to acceptance and stock availability. By submitting an order, you authorise payment of the total displayed at checkout using a payment method you are entitled to use.

Available payment options are shown at checkout and are handled by the relevant payment provider. Please do not send card numbers or security codes to our support team.

If an item is unavailable, a payment cannot be verified, or there is a reasonable concern about fraud or an error, we may decline or cancel the affected order as permitted by law. We will notify you and refund any amount already paid for an order we cannot fulfil.

To request an address change or cancellation, contact us as soon as possible. Changes may not be possible once processing or dispatch has begun. Any statutory cancellation rights still apply.

Shipping & Delivery

Order processing typically takes 2–3 business days. Delivery estimates vary by destination; see our Shipping Policy and the information shown when ordering. Estimates are not guaranteed dates unless we expressly agree otherwise.

If your parcel is delayed, damaged, missing, or marked as delivered but cannot be found, contact us. We will review the details, follow up with the carrier, and work with you on an appropriate solution. Confirmed loss or damage will be addressed with a replacement or refund as appropriate and as required by law.

Where applicable consumer law requires it, delivery risk remains with us until you or a person you nominate takes physical possession. A carrier’s delivery scan alone does not remove our responsibility to investigate a reported delivery problem.

Returns & Refunds

Product & Delivery Problems

If an item arrives damaged, faulty, incorrect, or incomplete, please contact us promptly with your order number and a description of the issue. Photos or a short video, where available, can help us assess it. We will arrange an appropriate remedy, such as repair, replacement, or refund, in line with the circumstances and your legal rights.

Statutory Cancellation Rights

Where EU or UK consumer cancellation rules apply to an eligible online purchase, you generally have 14 days after receiving the goods to tell us you wish to withdraw, followed by 14 days to send them back. Legal exceptions may apply, for example to genuinely personalised goods. Email us a clear statement of your decision; no particular wording is required.

For a valid statutory withdrawal, refunds include the product price and any standard outbound delivery charge that must be refunded by law. Extra costs for an upgraded delivery service may not be refundable. Direct return costs are yours only where the law permits this and you were informed before purchase; the rules for faulty goods are different.

We issue refunds without undue delay and within the applicable legal deadlines, normally to your original payment method. Where permitted, a withdrawal refund may be withheld until we receive the goods or evidence that you sent them back, whichever comes first. No approval process overrides your statutory notice or return deadlines.

For support steps and further details, see our Refunds & Returns Policy.

Limited Warranty

GEDI Watch provides a 7-day voluntary limited warranty from delivery for manufacturing defects. Examples include a movement that does not work on arrival, detached hands or markers, or a significant manufacturing flaw.

To request help under this voluntary warranty, email [email protected] within 7 days of delivery with your order number and details of the problem. Include photos or a video where possible. We will assess the issue and offer repair, replacement, or refund as appropriate, while respecting any remedy required by law.

Care & Exclusions

This voluntary warranty does not cover normal wear, scratches or cosmetic changes from ordinary use, accidental damage, misuse, damage caused by unauthorised repairs, or use contrary to the product’s care or water-resistance instructions.

Gold-tone finishes are plated, not solid gold. Normal fading from wear or exposure is not itself a manufacturing defect. These exclusions do not exclude genuine defects in materials or workmanship, or goods that fail to match their description.

Website Content & Reviews

Our website’s text, photographs, logos, and designs belong to GEDI Watch or their respective rights holders. You may browse and use the site for its intended shopping purpose. Reproduction or commercial use requires permission unless the law allows it.

You keep ownership of reviews and other content you submit. By submitting it for publication, you give us a non-exclusive licence to display and use it on our website and in our marketing, subject to applicable law and privacy rights. Please only submit content you have the right to share, and do not include another person’s private information without permission.

Privacy & Other Services

Our Privacy Policy explains how we handle personal information and the choices and rights you may have. Accepting these Terms does not automatically give consent to optional marketing or non-essential cookies.

Services such as payment processing and external websites may have their own terms and privacy notices. Please review them when you use those services. Their involvement does not remove our obligations to you as the seller.

Our Responsibility

We are responsible for fulfilling our obligations under your purchase contract and applicable law. We do not guarantee that the website will always be uninterrupted or error-free, but an interruption does not remove your rights relating to an existing order.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was made. Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, mandatory product liability, or any other liability the law does not allow us to exclude or limit.

No limitation in these Terms overrides your statutory rights to a refund, repair, replacement, or other remedy.

Governing Law & Disputes

These Terms are governed by the laws of the People’s Republic of China. Where legally permitted, disputes may be submitted to the competent people’s courts in Guangdong, China.

If you are a consumer, this choice does not deprive you of mandatory protections or court rights available under the applicable laws of your country of residence.

If something goes wrong, please contact us with your order details so we can work towards a resolution. Our complaints process does not limit your statutory rights.

Changes to These Terms

We may update these Terms to reflect changes to our services or legal requirements. The date at the top shows the latest revision. Changes apply to future use and purchases and do not retrospectively reduce the rights attached to an existing order.

If a provision is found to be invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.