Privacy Policy

Information We Collect

The information we collect depends on how you use our website and services.

How We Use Your Information

• Process and fulfil orders, arrange delivery, and provide tracking information.
• Process payments, help prevent fraud, and protect our website and customers.
• Provide customer support and handle product issues, refunds and other order enquiries.
• Understand how our website is used, improve our products and services, and personalise content.
• Send order and service messages, and marketing communications where permitted.
• Meet applicable legal, accounting and record-keeping obligations.

Legal Bases for Processing

Where EU or UK data protection law applies, we rely on the legal basis relevant to the purpose of processing.

Contract

Processing an order, taking payment, arranging delivery and providing related customer support.

Legal Obligation

Keeping records and meeting legal, tax or accounting requirements.

Legitimate Interests

Preventing fraud, protecting our services and improving our business, where these interests are not overridden by your rights and interests.

Consent

Optional marketing or tracking activities where consent is required. You may withdraw consent without affecting the lawfulness of earlier processing.

How We Share Information

We share information for the purposes described in this policy with relevant service providers and partners, including:

• Payment providers that process transactions.
• Shipping and fulfilment partners that deliver orders and support delivery-related enquiries.
• Technology providers that support hosting, storage, email, customer communications and website operation.
• Analytics and advertising providers used to understand website activity or measure and support advertising, subject to applicable privacy requirements.

Certain disclosures through advertising technologies may be treated as a “sale” or “sharing” under some privacy laws, even where no money is exchanged. Where applicable, you may have the right to opt out, as explained in Your Rights.

Cookies & Tracking

Cookies and similar technologies support website functions and may also be used for analytics and advertising.

• Necessary technologies help operate features such as your shopping basket, account access and checkout.
• Optional technologies help measure website use, improve performance or support advertising. Their use is subject to any consent requirements that apply.

You can block or delete cookies in your browser settings. This may affect some website functions. Browser settings do not necessarily control every form of tracking or exercise every privacy right.

For help with your tracking choices, or to make a privacy request, email [email protected].

International Data Transfers

GEDI Watch operates from China. Your information may be processed outside your home country by us or our service providers, where data protection laws may differ.

International transfers are subject to the safeguards required by applicable law. Contact us for information about the processing locations and transfer safeguards relevant to your personal information.

How Long We Keep Information

Retention depends on why information was collected and any applicable legal requirements. Relevant considerations include:

• Completing orders and providing account or customer support services.
• Tax, accounting, warranty and other legal record-keeping obligations.
• Resolving outstanding enquiries, disputes or legal claims.
• Managing marketing subscriptions and respecting communication preferences.

Unsubscribing from marketing does not automatically delete order records that we need to retain for other purposes. You can contact us to ask about retention or request deletion, subject to applicable exceptions.

Your Privacy Rights

Your rights depend on your location, the laws that apply to GEDI Watch and the circumstances of the request.

Keeping Information Secure

We use HTTPS/TLS and security measures intended to protect personal information. No method of internet transmission or electronic storage can guarantee complete security.

Children’s Privacy

Our website is not intended for children under 13, or the minimum age required by applicable law. If you believe a child has provided personal information to us, please contact our team.

Changes to This Policy

We may update this policy as our services or requirements change. The “Last Updated” date at the top shows when this version was revised.