Frequently Asked
Questions

Materials vary by design. Our collection includes stainless steel, genuine leather, PU leather, and details such as mother-of-pearl, natural stones, freshwater pearls, and cubic zirconia. Check the individual product description for the materials used in your chosen watch.

Sizes and adjustment options vary by style. Check the dimensions and strap information in the product description. If you’re unsure about the fit, email [email protected] with the watch name or product link and your question.

Leather straps can be adjusted using the strap holes; suitable metal bracelets can be adjusted by removing or adding links.

Please remove your watch before swimming, showering, steam baths, hot tubs, or activities that cause heavy sweating. Our watches are intended for everyday wear, not deep-water activities. Follow any care and water-resistance information provided for your specific model.

Gold-tone finishes are plated, not solid gold. Materials and finishes vary by model, so please check the product description for your chosen watch.

Follow the care instructions for your model and avoid exposure to chemicals, cosmetics, perfume, and heavy perspiration. Normal wear and exposure may affect a plated finish over time. If you think there is a manufacturing defect, contact us so we can review it.

Contact us as soon as possible with your order number and the change you need. We will check the order status and explain the available options. Changes may not be possible once processing or dispatch has begun. This does not affect any cancellation rights you have under applicable law.

If we cannot fulfil your order, for example because an item is unavailable, we will notify you and refund the amount already paid for the order we cannot fulfil. We will not charge a higher price to correct a pricing error without your agreement.

Yes, we offer international shipping. Select your country and region at checkout to see the available delivery options and charges. You can also check our Shipping Policy for destination information.

Processing usually takes 2–3 business days. Delivery time then varies by destination. Please check our Shipping Policy for the estimate for your country.

Processing can take longer during peak periods or promotions. Delivery estimates are not guaranteed arrival dates.

Yes. Our free-shipping thresholds are:

• US$68 for the United States, United Kingdom, Canada, Australia, New Zealand, and EU countries
• US$88 for other countries

Select your destination at checkout to see the applicable shipping option.

Visit our Order Tracking page. You can look up your order using your order number and email address, or use your parcel’s tracking number. If you need help, email us with your order details.

Email us with your order number and any tracking information you have. We will review the shipment and follow up with the carrier. If the parcel is confirmed lost, we will arrange an appropriate replacement or refund in line with the circumstances and your legal rights.

Check the delivery address, any safe place around your property, and whether someone in your household or building reception accepted it. If you still cannot find it, contact us with your order number. We will help investigate; a delivery scan alone does not end our support.

We do not offer voluntary returns or exchanges because you change your mind, prefer another colour or style, or no longer want the item. We still help with product and delivery problems, and applicable legal cancellation and return rights remain unaffected.

Where applicable, eligible EU and UK online purchases have a 14-day statutory right of withdrawal. Please see our Refunds & Returns Policy for details.

Contact us promptly with your order number and a description of the issue. Photos or a short video, where available, can help us understand the problem. We will review it and arrange an appropriate solution, such as repair, replacement, or refund, in line with the circumstances and your legal rights.

GEDI Watch offers a 7-day voluntary limited warranty from delivery for manufacturing defects. This is an additional commercial benefit and does not replace or limit your statutory rights, which may continue after those 7 days.

For coverage, exclusions, and how to contact us, see the warranty section of our Terms of Service.

Refunds are normally issued to your original payment method within the applicable legal timeframes. The time it takes to appear in your account depends on your bank or payment provider. If you need help checking a refund, contact us with your order number.

Email [email protected]. For an existing order, include your order number, the email used at checkout, and a short description of your question. You can find our contact details on the Contact page.

Our customer care hours are Monday–Friday, 9:00–18:30, Hong Kong time (GMT+8). There may be a time difference between us, so please don’t worry—we’ll reply as soon as we see your message.